CUSTOMER SUPPORT/COMMUNITY MANAGER

Job Description

Customer Support & Community Manager
Works with: Product, Marketing, Dev, and Content Teams

The Customer Support & Community Manager is responsible for building and maintaining strong, supportive relationships with customers and users of both Global Relocation Academy (education/scholarship brand) and Kreatesell (e-commerce platform for creators). This person will ensure quick resolution of queries, maintain high customer satisfaction, and manage vibrant online communities that drive user loyalty, engagement, and retention. Key Responsibilities (Grouped by Brand)

Job Requirements

For Global Relocation Academy:
• Respond to customer inquiries via email, WhatsApp, Telegram, and social media (Facebook, Instagram, etc.)
• Onboard new participants into scholarship programs and Telegram groups.
• Manage student communities (e.g., Campaign 100 Telegram group).
• Track and escalate support issues (e.g., DFY client).
• Send session reminders, share Zoom links, and follow up on homework accountability posts.
• Collect testimonials and feedback from successful applicants.
• Monitor and moderate community discussions to ensure relevance and respect.
• Create weekly FAQ content and update support templates.

For Kreatesell:
• Assist users with account setup, product uploads, payment withdrawal, and dashboard use.
• Respond to customer support tickets (via email, live chat, or ticket system).
• Onboard new creators with how-to guides, video tutorials, and welcome sequences.
• Moderate creatora/affiliate communities.
• Identify and report platform bugs to tech support.
• Curate and publish common creator FAQs.
• Monitor satisfaction, resolve disputes (e.g., failed payouts), and escalate serious concerns.
• Recommend improvements to the onboarding flow and user journey.

Method of Application
Interested and qualified candidates should send their Applications to [email protected]

Work Benefits

Attractive Remuneration Package
Access to training and Development Resources
Conducive Work Environment
Career Growth
HMO

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